NEW What
happens if we continue to ship cartridges to EnviroSmart using
our existing EnviroSmart collection materials?
Unfortunately, EnviroSmart is not participating in any
collection programs. We suggest that you order our new UPS
labels and you can ship the cartridges using these new
labels. Simply cover the existing labels with these new UPS
labels.
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NEW Is the
Recycling Collection Program still available in Alaska, Hawaii
and Canada?
No. Due to the high cost in freight associated with
shipments from Alaska, Hawaii, Canada and the US Territories, there are no separate
Ink or Laser collection materials available outside the continental United
States.
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NEW Can we
ship one cartridge back at a time?
Our UPS return labels have been created for our customers who
have the cartridges already in bulk containers, not individual
cartridges. You can combine the cartridges in the same box. However,
the print heads on Ink cartridges can easily be damaged. Therefore,
if it is convenient, we ask that you separate Ink cartridges from
Laser cartridges.
Tip: A large box from a case of copy paper can be ideal for your
Laser cartridge returns. A switch to UPS from FedEx makes the entire
process much simpler.
You can give the package to a UPS driver or drop it off at any
location of The UPS Store?, UPS Drop Box, UPS Customer Center , or
UPS Authorized Shipping Outlet. Or, if it is more convenient, you
can call 1-800-PICK-UPS or go to http://www.ups.com to request a
pickup. However, UPS may charge you a minimum of $10 each time you
call.
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NEW Are there suggested orders for schools?
Yes. We suggest the following orders:
Small Fundraisers or Schools
(less than 20
classrooms)
- RLAB5: Qty 1 pack
- Mobile Phone Displays: Qty 1 ea
Large Fundraisers or Schools
(20 classrooms or more)
- RLAB5: Qty 2 packs
- Mobile Phone Displays: Qty 2 ea
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NEW Do
you accept remanufactured or compatible Laser cartridges?
In an effort to continue our environmental service to you at no
cost, Recycle Free must enforce our new policy of not accepting
remanufactured cartridges or compatible cartridges. In the past,
Recycle Free maintained its policy to accept all cartridges,
including these non-virgin cartridges, all while costs continued to
increase. These non-virgin cartridges have little or no value in the
industry as they have been physically altered in one way or another
and will likely fail another remanufacturing attempt.
Please do not ship Epson ink tanks, Canon Ink Tanks or ribbon
cartridges, as they do not qualify for this program.
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NEW What do we do with our boxes after they are full?
Once you place the prepaid return label on a large box, you can give the package to a UPS driver or drop it off at any
location of The UPS Store™, UPS Drop Box, UPS Customer Center, or
UPS Authorized Shipping Outlet. If it is more convenient, you can
call 1-800-PICK-UPS or go to ups.com to request a pickup.
Tip: A large box from a case of copy paper can be ideal for your
Laser cartridge returns. Another great recycling tool.
When
our handlers receive your shipping containers with the used
cartridges, we scan and record your return. At the end of each
quarter we create a status report specific to your organization
listing the number of good cartridges you've sent back for
recycling, and we produce a check for the appropriate amount.
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NEW How do we order replacement return labels?
Simply complete our re-order form online, email us or call
us directly.
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Is this program available in the continental
United States?
Yes, our Inkjet & Laser collection program is available in
48 states. Due to economic reasons, it is not available in
Alaska, Hawaii, Canada and the US Territories.
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Are there any costs charged to our organization for
participating in this program?
This program is absolutely free. Unless we have posted a
special buy, we never charge you for anything, including the
collection bins, return labels, envelopes, posters or
shipping costs.
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We want to plan a recycling program, what do we do
first?
Complete the registration form and we’ll rush you the
collection materials. Someone may call you directly to follow
up.
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Do we have to be a school to participate in the
fundraiser?
No. Any organization may participate in the fundraiser
program. We encourage the participation from churches,
synagogues, scout troops, clubs and more.
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Can we purchase Inkjet and Laser cartridges or other
printer supplies from you?
Yes. Save money on printer cartridges and order your
genuine & compatible printer supplies from Recycle Free.
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How long does it take to get paid?
Recycle Free does not offer payments for cartridges
returned.
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We are anxious to start recycling. How long does it take to
receive the collection materials?
You can begin your recycling
efforts immediately. However, your collection materials take
approximately two to three weeks to arrive.
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How can we access a customized flyer for our fundraiser?
Our
sample flyers have been created for organizations to use
immediately. Simply use your organization's address stamp or label
in the space provided. Or, request a customized flyer to be
sent to you via email. Recycle Free can also customize a flyer
for your fundraiser.
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What do you do with the cartridges that are collected?
Cartridges are cleaned, refilled and repackaged. Once
completed, they are sold back to office supply resellers &
distributors nationwide.
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How are the cartridges inspected?
Our facilities record and
conduct an initial inspection of each cartridge received. Further inspections are also administered.
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Can we ship the collection bins if they are not full?
Yes you can. However, it is more cost effective if your
boxes are full. We
suggest you ship the collection bins or shipping boxes on a monthly basis.
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We’ve seen collection envelopes in retail
stores today. Do you offer these recycling services
elsewhere?
Our company collects cartridges nationwide. Once received,
they are inspected, tested, cleaned, refilled, repackaged and
sold to major office products resellers and distributors. Our
envelopes are available today from many retail stores
nationwide. These materials are bar coded specifically for our
retail partners.
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How often will we receive a detailed report?
Reports are distributed quarterly only upon
request. They include only those cartridges returns that are
processed within the fiscal month-end periods. Some
cartridge returns may not be processed within the same month
in which they were received and will usually appear on the
following month's report.
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We noticed that many
Laser cartridges we purchase include a postage-prepaid return
label for our cartridge returns. Shall we use these labels
instead of the ones from Recycle Free?
Labels are available from many sources, but you will only
receive money from Recycle Free when using our return labels
or collection materials.
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We received collection materials
with different bar code numbers. How will you know the
cartridges came from our organization?
We mass produce the envelopes in advance and thus we have
many different bar code numbers. Each of the different bar
code numbers you received have been entered into our database.
You will receive credit for all returns.
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