Returning Ink & Laser Cartridges

Prepaid Return Labels

Prepaid UPS return labels are ideal for all Ink & Laser cartridge returns. Affix the label to any large box and place a minimum of six (6) empty Laser cartridges in each box, a large quantity of Inkjet cartridges or both. Tape the box shut, and ship the cartridges. It's just that simple.

Tip: A large box from a case of copy paper can be ideal for your Laser cartridge returns. A switch to UPS from FedEx makes the entire process much simpler.

You can give the package to a UPS driver or drop it off at any location of The UPS Store™, UPS Drop Box, UPS Customer Center, or UPS Authorized Shipping Outlet. Or, if it is more convenient, you can call 1-800-PICK-UPS or Click Here to request a pickup. However, UPS may charge you a minimum of $10 each time you call.

Ship Multiple Cartridges in Each Box

These return labels have been created for our customers who have the cartridges already in bulk containers, not individual cartridges. Please do not affix one label to the outside of one Laser cartridge. Nor should you tape individual Laser boxes together.

How to Identify a Remanufactured Cartridge

A remanufactured, or compatible cartridge, has been manufactured at least once before. In most cases, it will not bear the name and logo of the Original Equipment Manufacturer (OEM). Look for the words "remanufactured," or "manufactured from new and used parts" on the cartridges.

A virgin cartridge, also known as an OEM cartridge, has never been remanufactured. It bears the name and logo of the printer manufacturer (i.e. – Hewlett Packard, Lexmark, etc) and not that of an alternate company (i.e. – Rhinotek, Staples® brand, Office Depot® brand, etc).

Do NOT send ink tanks or ribbon cartridges, as they do not qualify for this program.

Returning Mobile Phones

Mobile Phone Collection Displays (shipped on or after 02/01/07)

NEW We recently switched to UPS from US Postal Service for all mobile phone collection displays. Each display has a UPS return label affixed to the box. When the box is full or you want to ship your mobile phones back, simply tape the box shut, and ship the phones. It's just that simple.

You can give the package to a UPS driver or drop it off at any location of The UPS Store™, UPS Drop Box, UPS Customer Center, or UPS Authorized Shipping Outlet. Or, if it is more convenient, you can call 1-800-PICK-UPS or Click Here to request a pickup. However, UPS may charge you a minimum of $10 each time you call.

Mobile Phone Collection Displays (shipped before 02/01/07)

You will be instructing us to ship you boxes & completed shipping labels for use with the US Post Office.

Once you receive your boxes, simply package your phones into the boxes we provide and seal them accordingly. Affix the pre-printed shipment labels to the outside of the box and submit your package to your postman for pickup. Its that simple.

Preparing your Package of Cartridges or Mobile Phones

Pack items in a sturdy box using cushioning materials to keep them secure.

Cartridges have a tendency to leak ink. Therefore, please utilize large plastic liners or zipper protection bags whenever available.

You will need to protect any loose cartridges from damage as a direct result from shipping. We suggest wrapping the cartridges in packaging materials (i.e. - newspaper or corn starch-based packaging peanuts).

Mobile phones can easily be damaged.

You will need to protect the mobile phones from damage as a direct result from shipping. We suggest wrapping the mobile phones in packaging materials (i.e. - newspaper or corn starch-based packaging peanuts) or layering them in the box with strips of cushioning material between each layer.

Remove or black out any old shipping labels. Seal the box with shipping tape. 

Freight Policy for Cartridge and Mobile Phone Returns 

NEW There are no minimums. However, in an effort to control our operating expenses, we request that our clients ship the following minimums:

 - 25 or more mobile phones
 - 6 or more laser cartridges
 - 25 or more inkjet cartridges